Terms of use
These terms apply when you visit www.sesamecreate.com and when you use the SESAME app at app.sesamecreate.com to build a hotel website. By using either, you agree to them. If you use SESAME for a company or an agency, you agree on its behalf and confirm that you may do so.
1. Who we are
SESAME is provided by Hotelwize S.A., Alexandras Av. 213B, 115 23 Athens, Greece, General Commercial Registry (GEMI) 158817201000, VAT EL801542544 ("Hotelwize", "we", "us"). You can reach us at [email protected]. How we handle personal data is set out in our Privacy policy.
SESAME is a service for businesses: hotels and other places to stay, and the agencies that build websites for them. It is not offered to consumers.
2. Access to SESAME
SESAME is a new service: features may change, and we may add, remove or limit them.
SESAME builds websites for places to stay only, such as hotels, villas, apartments and guesthouses. It may refuse to start a build for a website that it cannot confirm is one.
3. Accounts, roles and sharing
You sign in to the app with a Hotelwize account, which is also subject to the Hotelwize terms. Keep your sign-in details to yourself; you are responsible for what is done with your account.
A project belongs to the person who created it and to their organisation. The owner decides who else can see or change it, by making it visible to their team or by inviting people by email as viewers, reviewers or editors. What anyone can do in a project follows the role they are given, so give each person only the access they need. You are responsible for the people you invite and for what they do in the project.
4. The property and your material
When you start a project, you point SESAME at a property. SESAME then gathers information about it from its current website, its Booking.com listing, its WebHotelier record, Google Maps and similar sources, and uses the text, photographs, logos and facts it finds, together with anything you add ("your material").
You confirm that:
- you own the property or are authorised by its owner or operator to have a website made for it;
- you have the rights needed to use your material on the property's website, including photographs and logos, or the property does;
- using your material does not break any law or anyone else's rights, including copyright, trademarks and privacy.
You give us a non-exclusive, worldwide licence to copy, adapt, translate, store and publish your material, for as long as we need it to provide SESAME to you and to host the resulting website. We do not use your material to train AI models.
5. AI-written content, and your review
SESAME uses AI to write the pages, choose photographs and fill in the site's settings. AI output can be inaccurate, incomplete or out of date, and can repeat mistakes in the sources it read. It is not legal, tax or professional advice.
Before a site is published to Production, a person must review and approve every block of copy, in every language. You are responsible for what you approve and publish, including prices, room descriptions, facilities, licence numbers, legal and contact details, and any claims about the property. Check them before you approve them.
6. Your Anthropic API key
SESAME builds run on your own Anthropic API key. Your use of Anthropic's service is governed by your agreement with Anthropic, and Anthropic bills you directly for what a build uses. We limit which Claude models a build may use, but we do not control Anthropic's prices, availability or output. A build that fails is not retried automatically, so that you are not charged twice without choosing to be; you can start it again.
If you have no key, or a build cannot reach Anthropic on your key, the SESAME team may build the site for you instead, and will tell you so in the app.
7. Sites on Hotelwize Builder
The websites SESAME makes are created and hosted on Hotelwize Builder. A site starts as a draft, which carries a demo notice, until it is set up to go live under the property's own company. Hosting a site on Hotelwize Builder, and connecting it to a domain, are governed by your agreement with Hotelwize for that service.
8. Fees
The prices for a SESAME website are on our Pricing page and exclude VAT. Charges for your Anthropic API usage are between you and Anthropic.
9. Acceptable use
You must not:
- use SESAME for a property you are not authorised to represent, or to imitate another business;
- publish content that is false or misleading, unlawful, or that infringes anyone's rights;
- try to reach projects, sites or data you have not been given access to, or get round the roles and limits in SESAME;
- probe, scan or test the security of SESAME, or disrupt it, without our written permission;
- copy, resell or reverse engineer SESAME, or use it to build a competing service;
- send automated or bulk requests to the website or the app, including its forms.
10. Who owns what
SESAME, the website, the app, their design, code and documentation, and the Hotelwize Builder themes, belong to Hotelwize or its licensors. These terms give you the right to use SESAME as described here, and no other rights.
Your material stays yours. As between you and us, the copy SESAME writes for your site is yours to use for the property, once it is published or delivered to you. The themes and templates it is placed in remain ours and are licensed to you through Hotelwize Builder.
11. Availability and changes
We work to keep SESAME available, but we do not promise that it will be uninterrupted or error free, and we may take it offline for maintenance. We may change SESAME and these terms. When a change to the terms matters, we will update the date at the top and tell you in the app or by email before it applies; if you keep using SESAME after that, the new terms apply.
12. Suspension and ending
You can stop using SESAME at any time. We may suspend or end your access if you break these terms, if your use puts SESAME, other users or third parties at risk, or if we stop offering SESAME, and where possible we will tell you first. Ending your access to SESAME does not remove a website already published on Hotelwize Builder; that is covered by your agreement for that service.
13. No warranties
To the extent the law allows, SESAME and the website are provided "as is" and "as available", without warranties of any kind, including that SESAME's output is accurate, complete or fit for a particular purpose.
14. Liability
To the extent the law allows, Hotelwize is not liable for indirect or consequential loss, or for loss of profit, revenue, bookings, data or goodwill, arising from your use of SESAME or the website. Our total liability to you for all claims in any 12 months is limited to the fees you paid us for SESAME in those 12 months, or EUR 100 if you paid none.
Nothing in these terms limits liability for intent or gross negligence, for death or personal injury, or any other liability that cannot be limited under the law.
15. Indemnity
You will compensate Hotelwize for claims, losses and reasonable costs brought by third parties that arise from your material, from content you approve and publish, or from your breach of these terms.
16. General
If a provision of these terms is found to be invalid, the rest remain in force. If we do not enforce a provision straight away, we have not given up the right to. You may not transfer your rights under these terms without our consent; we may transfer ours to a company that takes over SESAME. These terms, together with any written agreement with you about SESAME, are the whole agreement between us about it; if the two conflict, the written agreement prevails.
17. Governing law
These terms are governed by the laws of the Hellenic Republic. The courts of Athens, Greece, have jurisdiction over any dispute arising from them.